5

RPM always takes care of me! I wouldn't dream of going to anyone else.

5

I defer to RPM's expertise and recommendations for services to maintain my car's performance, although I may not always fully appreciate their importance. Don is my reliable go to person at RPM, and he is always reliable, courteous, and pleasant to deal with. He takes the time to explain what needs to be done and what was actually carried out afterwards. We got a ride back home and to RPM to pick up our car from Danielle, a new employee and soon to be an addition to Brad and Fran's family. She was very friendly and willing to give us a lift. For this service I was particularly impressed by Jack. When I told Don that I felt that the car was kind of sluggish, he asked me to bring the car back. When I returned the next day, Jack and I took a ride around the block to check out the car's operation. Jack explained to me that he had restored the car to its original manufacturer's setting of the firing of the spark plugs to the engine, and that probably resulted in the difference in the car's responsiveness. He explained that he did it because it might otherwise affect a smog inspection., He offered to raise the setting a few degrees to improve the car's responsiveness. He also asked me what kind of gas I used, which happens to be Costco. Jack said that whule Costco is a good value, the quality is not consistent in the percentage of gas and ethanol; and this variability can also affect the car's performance. At the end of the test drive, I asked Jack to recalibrate the car, which he was happy to do. He said it would only take 10 minutes or so. At the conclusion, he told him that I would notice a difference. jack bumped the car's setting up four degrees. He did advise me to bring in the car prior to the next smog check so he could lower the setting, after which he could raise it again. Driving home I certainly noted the big improvement, and was happy that I brought up this point to Don and brought the car in. Jack was very friendly and took the time to explain matters to me, and I learned much that day.

5

Great work. They took care of all problems in a timely manner, answered all questions easily, offered a car to drive. I am very pleased, as usual

5

I purchased a 2005 F250 6.0 Turbo Diesel at a auto auction. The truck had been negleted for 2 years. I was recommended to Brad by another mechanic as the expert on makin this truck meet my needs. If yyou know about this model year, than you know Ford recalled them all as the EGR cooling sstem fails and destroys the engine. There are repair kits available by a company in Az, and Brad is a certified installer of th "Bullet Proof Diesel" system. Here is the bad part...I live in Orange Ca., that is 454 miles one way away. But Brad and his guys came very highly recommended. I am not a rich man, as a matter of fact retired on a fied income. That makes it even more important to get it done right the first time. I have learned that the best deal is not the best value. I shipped it up to Brad, which was much less than I expected. Brad was incredible at keeping me informed as he went through the entire engine, I mean entire. He was diligent on sending me photos of the old and new parts and also phone calls to keep us informed and answer our questions. Well I have been driving it now for over 8k miles and it is not great.....IT IS AWESOME!!!!! I couldn't be more pleased. Thank you Brad and everyone at RPM. I am proud of this truck, especially when another diesel owner comments, " your engine sounds awesome, what did you do?" No matter where you live, if you have a car that you cherish....trust these guys. Also, when I flew up to pick up my truck, they could not have been more hospitable, I felt as if I had known them for years. Thank you again Brad and Virginia and I are looking forward to stopping by on our trips up north.

Thank you Brian and Virginia, you both were a pleasure to work with and it means more than you can know not only did a colleague of ours refer us but you but you trusted his opinion enough to make the trip to have us go through the truck. You are welcome here any time and would love to be able to show you some Sonoma County hospitality.

- Rpm Automotive Services
5

Always prompt and great service. Very professional. Reminders via e mail are helpful too!

5

Always great service!

thank you for being such a great customer, we really appreciate your trust. Brad

- Rpm Automotive Services
5

Drop my truck for service and everything was done in time and service was excellent.

5

Awesome service, awesome people, on timing to fix my car...great

5

The service has always been very good and professional, I will go back.

5

Honest, trustworthy service

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